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Section: Graduate, Trainees Vacancy 1211 |
| Post:Senior Account Manager (VoIP Telephony / IT Services) |
Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
The firm is a well established provider of VoIP telephony services to enterprises, which have deployments throughout North America. The company is in the process of expanding it services offerings, beyond VoIP, and requires individuals which can support the demands of these changing customer requirements.
Skills:
Must be an excellent communicator, both written & oral -- as to providing confidence to customers of getting complex issues resolved. This individual must have the ability to interface with clients to determine business requirements, assess technology infrastructure demands, provide technical presentations and training, coordinate deployments, as well as to ensuring general customer satisfaction. This person will need to be highly disciplined, self-motivated, able to multi-task, willing to travel and quickly react to changing requirements.
Description:
If you have an ability to quickly master new technologies, have a general working understanding of Information Technologies and networking (LAN/WAN) -- are attentive to details, self-disciplined, and have previous experience in account management support where you demonstrated a strong acumen for developing business requirements and enforcing procedural policies, and where you possess excellent phone skills, command the respect when meeting clients and your written skills can concisely meet these challenges, please forward your credentials.
Key Responsibilities with customer account ownership:
• Track, respond to, and resolve all customer functional and technical issues
• Take ownership of a customer issue from initial contact to resolution
• Perform standard customer requirements review and follow through to implementation
• Possess subject matter expertise for functional and technical aspects of VoIP/IT services
• Communicate clearly and effectively with customers and personnel
• Document and report on all customer requirements and resolution activities
• Maintain a high level of process knowledge on technical support procedures
Prior Experience / technical Skills
• Minimum three (3) years of account management support
• Working knowledge of LAN/WiFi technologies
• General understand of WAN broadband access
Other Benefits
• Fully paid Medical and Dental Insurance
• Paid Vacation, Holidays and Personal Days
• Training, Education and Professional Development
Depending on experience, starting base salary is targeted at $40,000 to $60,000, as well as incremental sales commissions (promotions/bonuses linked to performance).
If you feel that you have what it takes, please contact marketing@coherecomm.com.
Compensation: Targeted at $40,000 to $60,000, as well as incremental sales commissions
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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| Contact information |
| Employer: |
Îëüãà
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| Email: |
marketing@coherecomm.com.
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| Phone: |
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Publication date: 2009-09-27 01:01:36
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